HOW TO REQUEST WARRANTY REPAIR FOR EQUIPMENT

    Data Center equipment can be complex pieces of equipment that require a lot of power to operate. They are subject to wear and tear over time, which can cause them to break down or malfunction which is why warranty is crucial. Warranty provides buyers with a sense of security that the product you are purchasing is of good quality and will function as intended. Second, it can help protect buyers from any defects or malfunctions that may occur during the warranty period. Third, warranty helps buyers save money on repairs or replacements if something does go wrong with the machine.

Here's how you can request your machine to be sent out for warranty repair.

Step 1:

Go to https://stellarforgemining.freshdesk.com/support/tickets/new and create a support ticket regarding your offline or under performing unit. Our IT team will troubleshoot your unit and determine if your unit should go out for warranty repair.

Turnaround time may vary depending on the manufacturer's repair facilities. Therefore, it is beneficial for the unit to go through troubleshooting before going to warranty repair.

Step 2:

Await a response from our IT team regarding the status of your unit. 

• If your unit comes back online and has been hashing properly there is no longer a need to pursue warranty repairs as sometimes units just need basic maintenance such as a reboot or dusting to hash at full capacity again.
• In the case your unit still continues to malfunction our IT team will contact you for approval to send the unit out for warranty repair.

Note: If there is no reply or approval by customer to send out any unit under warranty within 3 business days the unit will be placed into storage for the monthly cost of $40. 

Step 3:

Expect a response from our IT team with tracking numbers for each unit sent out for warranty repair.

From there keep an eye out for the repair status of your unit from the party you are sending your equipment to.

Step 4:

When the repair is completed from the facility and return tracking has been provided, please submit the tracking number to our incoming units form here.

Please note: Failure to provide tracking will result in delayed installation.

Here's what to expect next

Keep an eye out when your unit/s return from warranty repair. Our IT team will reach out when your unit/s have been set up. All you need to do is confirm your pools and worker names have been configured correctly.