ONBOARDING CUSTOMER PROCESS

Modified on Tue, 16 Jan 2024 at 08:51 AM

This article serves as your comprehensive guide to onboarding your equipment with Stellar Forge Mining. Documented below is the step-by-step instruction list that will need to be completed in order for us to ensure a seamless equipment onboarding experience.

Prior to onboarding equipment, the following must be completed:

1. Initial Invoice: An itemized invoice including equipment model specs, unit quantity, plus electric rate, and estimated consumption capacity to host.

2. Consumption Prepayment + Last Month's Deposit: Paid the total due on the initial invoice, with payment confirmation as received by Stellar Forge Mining.

3. Signed Contract: Fully executed Stellar Forge Mining Hosting Agreement.

NOTICE: If you have not completed the steps above DO NOT send any equipment to us. Equipment sent to us without a hosting contract will be sent back at your expense. Please visit our hosting article here to find out how to complete steps above.

Once the above items have been completed, here are the next steps for the onboard of equipment hosted at any of Stellar Forge Mining's data centers or hosting facilities:

Step 1:

Please determine which shipment method utilizing the breakdown below your equipment will be sent to Stellar Forge Mining for hosting.

A diagram of a shipping method breakdown
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Step 2: 

Notify Stellar Forge Mining with your incoming shipment of equipment, by filling out and submitting the appropriate form below.  

Report Individual Shipment & Tracking Form

Report LTL or Truckload Freight Shipment & Tracking Form

REMINDER: REPORTING SHIPMENT MUST BE COMPLETED PRIOR TO DELIVERY OF YOUR EQUIPMENT FOR HOSTING AND NECESSARY FOR OUR TEAM TO CONFIRM THAT THE EQUIPMENT SENT IS INDEED MATCHED TO YOUR ACCOUNT CORRECTLY.

Step 3: 

Purchase correctly formatted power cable for each device to be hosted. Below are the only two formats of power cables approved for use with our accepted equipment models for hosting with Stellar Forge Mining. 

A close-up of several power cables
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POWER CABLES ARE REQUIRED IN-ORDER TO COMPLETE ONBOARDING EQUIPMENT AND WILL DELAY OVERALL INSTALLATION IF NOT PROVIDED OR PURCHASED.

Step 4:

Complete the Equipment Pool Configuration form below to submit your device configurations to Stellar Forge Mining for hosted equipment. Even if your equipment came pre-configured, we still need this information from you.

If hosting multiple device types for example: hosting an Antminer L7 and a Goldshell KD6 please submit one equipment configuration form per each device type to be hosted. This is required in order to onboard equipment and will delay overall installation if not submitted.

Submit Equipment Pool Configurations

NOTE: STELLAR FORGE MINING WILL NEVER ASK YOU FOR WALLET ADDRESSES. AS A HOSTING COMPANY WE HAVE NOTHING TO DO WITH INCOME GENERATED, NOR TOUCH ANY FUNDS PAID OUT DIRECTLY TO YOU FROM ANY THIRD PARTIES.